Pine River Capital Management

  • Desktop Engineer and System Administrator - Two Harbors

    Job ID
    # Positions
    Two Harbors - Information Technology
  • Overview

    Two Harbors Investment Corp.


    Two Harbors Investment Corp. is a publicly traded mortgage real estate investment trust, or REIT. Our objective is to provide an attractive risk-adjusted total return to our stockholders over the long-term through dividends and capital appreciation. Our mission is to be recognized as the industry-leading mortgage REIT. We take an opportunistic investment approach to the residential mortgage sector, including residential mortgage-backed securities, mortgage servicing rights and other financial assets.

    Two Harbors today is the largest hybrid mortgage REIT with a market capitalization of over $3.5 billion. Two Harbors is externally managed and advised by PRCM Advisers LLC, a wholly owned subsidiary of Pine River Capital Management L.P. Two Harbors trades on the NYSE under the ticker symbol “TWO”. 

    Position Description:

    The Desktop Engineer and System Administrator is responsible for implementing and maintaining all aspects of our technology. This position is 70% user support and 30% system administration, and is responsible for the following support tasks: desktop and server troubleshooting, desktop and server hardware/software installation and upgrades, and audio video support.  This successful candidate will possess a commitment to delivering quality solutions that balance the time to market needs of the business, goal and service orientation possessing a high degree of professionalism, communication and presentation.


    • Install, configure, and setup hardware / software for end users.
    • Support audio video conferences for members of the firm.
    • Respond to emails, calls and walk-ups in a timely and professional manner to manage expectations.
    • Tracking help requests in a ticketing system.
    • Assist users over the phone or at their desk with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines.
    • Responding to critical issues in a timely fashion and be part of an on-call rotation.  Be reasonably reachable for escalation on critical issues outside of on-call rotation.
    • Able to work nights and weekends to assist with infrastructure upgrades, moving equipment (PCs Monitors), and all other IT Equipment as needed.
    • Provide support across several technology domains with a focus on core Window technologies (including AD, DFS, SQL, Exchange, etc).
    • Provide implementation and production support as required.



    • Undergraduate degree.
    • Minimum of 3 - 5 years of experience on an IT support desk in the financial industry required.
    • Excellent written and oral communication skills.
    • Networking (Basic Switching and Routing, Cisco)
    • Firewall (Palo Alto, Cisco ASA, etc)
    • SAN technology such as Tegile, Pure, HP, NetApp, EMC (NFS/iSCSI)
    • Citrix 6.x, 7.x
    • VPN Technologies (Netmotion, etc)
    • VMWare 5.x, 6.x
    • Powershell
    • Shell script
    • MDM Solutions (Blackberry Work, Mobile Iron, Airwatch, etc)
    • Backup technologies like Veeam, Appassure, Zerto, Rubrik
    • Cisco UCS
    • Imaging solutions (WDS, MDT, etc)
    • Microsoft System Center Configuration Manager (SCCM)
    • Cloud Solutions such as AWS, Azure, Office 365
    • Microsoft Windows 2008, 2012, 2016
    • Microsoft Active Directory, DFS, DNS, DHCP, Certificate Services
    • Exchanges 2010, 2013, 2016 (including migrations)
    • SQL Server 2008, 2012, 2014, 2016
    • IIS 6.x, 7.x
    • PBX/VOIP Systems (Avaya, Cisco)
    • Video Conferencing (Cisco, Cisco Jabber, Tandberg)
    • Linux technologies
      • RHEL 6.X
      • CentOs 6.x
      • Solaris 10, 11

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