Pine River Capital Management

  • Document Management - Manager, Two Harbors

    Job ID
    # Positions
    Experience (Years)
    Two Harbors - Operations
  • Overview

     Two Harbors Investment Corp.


    Two Harbors Investment Corp. is a publicly traded mortgage real estate investment trust, or REIT. Our objective is to provide an attractive risk-adjusted total return to our stockholders over the long-term through dividends and capital appreciation. Our mission is to be recognized as the industry-leading mortgage REIT.  We take an opportunistic investment approach to the residential mortgage sector, including residential mortgage-backed securities, mortgage servicing rights and other financial assets.

    Two Harbors today is the largest hybrid mortgage REIT with a market capitalization of over $3 billion. Two Harbors is externally managed and advised by PRCM Advisers LLC, a wholly owned subsidiary of Pine River Capital Management L.P.  Two Harbors trades on the NYSE under the ticker symbol “TWO”.


    Pine River Capital Management

    Pine River Capital Management is a global alternative investment firm focused on relative value trading across a wide range of markets, regions and asset classes. Founded in early 2002, the firm provides alternative investment solutions to qualified clients through commingled hedge funds, separate accounts, listed investment vehicles, and committed capital vehicles. Pine River is headquartered in Minnetonka, Minnesota, with offices in New York and London.


    Position Description:

    This position is responsible for all document related functions pertaining to the purchase, sale, and management of mortgage servicing rights. Critical duties include but are not limited to; provide leadership to Document Management staff, oversight/management of document vendors (e.g. custodians, imaging providers, document recovery providers, and title curative), interfacing with counterparties with respect to document delivery requirements (Note, Trailing Documents, etc.), maintaining portfolio wide document inventory controls, and drive on-going processes improvements through the use of technology.   


    People Management

    • Create and maintain a department roadmap which outlines the department’s strategic vision and tactical objectives
    • On-going performance management of Document Management staff
    • Maintain a staffing plan, advocate for resources as appropriate
    • Track critical tasks to ensure timely completion
    • Provide communication and training to properly prepare, equip and support individuals to successfully adopt change.

    Process Design & Implementation

    • Work with internal/external constituents to implement process improvements that improve operational effectiveness, increase scalability, and drive efficiencies
    • Establish business requirements that drive enhancements to applications and reporting
    • Serve as the primary liaison between Document Management and IT
    • Develop and maintain key performance indicator (“KPI”) dashboard to ensure processes are performing as intended.

    Vendor Management

    • Maintain relationships across multiple vendor partners
    • Forecast vendor expenses and update as appropriate
      • Oversee document vendors to ensure adherence to contractual obligations and service level agreements
    • Continually improve vendor oversight efforts through performance evaluation, invoice management, site visits, etc.
    • Negotiate, with the support of legal, vendor contracts / statements of work
    • Explore alternative vendor partnerships as appropriate.

    Business Controls

    • Maintain Policy & Procedure documentation in accordance with company standards
    • Administer a self-testing plan to measure the teams and individual performance against policies and procedures
    • Proactively establish remediation plan
    • Ensure deliverables for internal and external audits are met.

    Other deliverables to include:

    • Support MSR acquisition and sale objectives by ensuring collateral and trailing documents are delivered within contractual time frames.
    • Maintain sound inventory of collateral, trailing, and servicing documents; ensure document management systems are periodically reconciled, regularly updated, and accurately maintained.
    • Develop, in collaboration with legal and compliance, document retention and destruction policies and procedures.
    • Research and implement new products as requested by management.


    • Ability to consider the people, process, and systems involved in the business and inspire a best practice state of mind.
    • Have a proven ability to execute objectives in partnership with business analysts, data analysts, and application developers.
    • Capable of leveraging data to evaluate performance, identify exceptions, and create efficiencies.
    • Ability to cultivate trust and respect with other professionals throughout the business – building strong mutually beneficial relationships with business partners.
    • Ability to consistently demonstrate high quality decision making, keen problem solving and analytic skills.
    • Appreciation of diversity in thought and an overall global mindset in problem solving.
    • Demonstrated leadership and project management skills.
    • Attention to detail and strong communication skills are critical.
    • Ability to partner with business leaders and cross functional teams.
    • Working knowledge of collateral documents, including notes, deed of trusts/mortgages, title policies, and assignments.
    • Knowledge of conventional MSR purchase transactions and requirements is a plus.
    • Knowledge of Fannie Mae & Freddie Mac guidelines.
    • Vendor management and/or audit related experience desired.
    • Advanced Excel experience preferred.
    • 7+ years’ relevant experience (mortgage originations, servicing and operations) required.
    • Minimum of 5 years leadership experience.
    • Undergraduate degree in Business Administration, Finance, or other relevant degree strongly preferred.
    • Travel required 10%.

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