Pine River Capital Management

Document Management Administration Manager, Two Harbors

Job ID
# Positions


 Two Harbors Investment Corp.


Two Harbors Investment Corp. is a publicly traded mortgage real estate investment trust, or REIT. Our objective is to provide an attractive risk-adjusted total return to our stockholders over the long-term through dividends and capital appreciation. Our mission is to be recognized as the industry-leading mortgage REIT.  We take an opportunistic investment approach to the residential mortgage sector, including residential mortgage-backed securities, mortgage servicing rights and other financial assets.

Two Harbors today is the largest hybrid mortgage REIT with a market capitalization of over $3 billion. Two Harbors is externally managed and advised by PRCM Advisers LLC, a wholly owned subsidiary of Pine River Capital Management L.P.  Two Harbors trades on the NYSE under the ticker symbol “TWO”.


Pine River Capital Management

Pine River Capital Management is a global alternative investment firm focused on relative value trading across a wide range of markets, regions and asset classes. Founded in early 2002, the firm provides alternative investment solutions to qualified clients through commingled hedge funds, separate accounts, listed investment vehicles, and committed capital vehicles. Pine River is headquartered in Minnetonka, Minnesota, with offices in New York, London, and Hong Kong.


Position Description:

The Document Management Administration Manager is accountable to design, implement, and manage a vendor oversight program for Custodians, Image Repository, Records Management, and Title Curative service providers to ensure compliance with contractual obligations, remediate deficiencies and establish best practices. The individual will engage and manage vendor relationships as well as review, negotiate, and maintain contracts.

This role also includes internal and external audit management and preparedness.  Establishing loan level audits, onsite reviews, performance reporting and self-testing.  Author and publish comprehensive review findings, document and track findings from inception to final disposition, periodically reporting on status.  Drive findings to their ultimate resolution collaborating with internal and external constituents

Participate in the research and decision-making for a wide scope of mortgage operational matters, general relationship management, and process improvement.


  • Act as the Document Management  team’s subject matter expert (SME) and general resource as it pertains to vendor administration practices of performance reporting, relationship management  and various duties such as:
    • Administer organization’s user access for applicable vendor systems
    • Oversee vendor meetings with emphasis on process enhancements and/or root cause issue resolution. Oversee resolution of escalated operational process enhancements
    • Reconcile vendor invoices and participate in budgeting process
    • Develop and administer  loan level testing methods that will encompass vendor’s contractual  performance, Agency/Investor, federal and state law compliance
    • Mortgage Electronic Registration System (MERS) oversight including:
      • Develop and administer loan level testing methods to monitor sub-servicer compliance with MERS member duties such as data integrity reconciliations and loss mitigation deactivation/assignment recordation
      • Administer MERS Corporate Resolution Management System (CRMS) activities
      • Manage annual MERS audit and periodic targeted audits
    • Monitor existing contracts and Statements of Work (SOW) to address updates in response to ongoing business evolution
    • Manage on-site visit to vendor location(s)
    • Manage  vendor reporting:
      • Quarterly performance (scorecard) reporting
      • Service Organization Control reports (SSAE16)
      • Standardized Information Gathering questionnaire
      • Insurance
      • Financial reporting
      • Business license
  • Manage projects independently, overseeing tactical implementations such as:
  • Team deliverables for internal and external audits
  • Mortgage loan document transfers (ex: loan sales, vendor reallocations), collaborating with document control specialists to resolve any resulting collateral exceptions
  • Develop and administer document retention controls and processes
  • Develop and administer a self-testing plan to measure the teams and individual performance against policies and procedures


  • 7+ years’ mortgage operations experience, with knowledge of collateral management, custodial operations, MERS and servicing activities inclusive of loss mitigation
  • Knowledge of Agency requirements and state & federal regulations
  • Ability to act as liaison between vendor and business to foster a collaborative relationship
  • Vendor management and/or audit related experience desired
  • Attention to detail and strong communication skills are critical
  • Advanced Excel experience preferred
  • Ability to partner with business executives, and teams of all stature
  • Ability to work both independently, prioritize effectively, and collaborate within a small team environment
  • Results oriented and proactive work style
  • Travel required 10%
  • Undergraduate degree in Business Administration or other relevant degree required

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